Ongoing Review.
Depending upon the length of the implementation timeframe we would set out clear stages when progress would be reviewed with a client.
This is critical to success of any project, as fundamental issues may change with a change of staff for example, and blindly following the initial proposed path could be dangerous.
Each review allows the client to make comments or suggestions and for Momentum Consultants to make subtle changes to our programme. Naturally all reviews are against the KPIs we agreed at the outset so we can demonstrate measurable performance improvements.
We will set out clear action plans for any individual involved in your business and the review process also allows you to see whether they are making as much effort as they could to make the necessary changes.
Ongoing action plans are always agreed with you and your team and will be time bound. Many people have heard of SMART goals - but don't like the 'T' for Time bound, but that's often what makes the difference.
Each and every stakeholder in any project will be accountable through the planning and review process so you can see where any shortfalls are happening, and equally where the success is being achieved.